In order to return items for incorrect purchases or unwanted items they must:

• Not bear any sign of use
• Be placed in their original packaging with all the contents that were included
• Be within 14 days days of receipt of delivery

Tires are not eligible for a return if they have already been glued on the wheel (tubulars) or mounted with sealant (tubeless ready). Please be aware that the eventual reimbursement only covers the item's value and does not include any additional costs.

Return method:

1- Contact info@challengetires.com and provide the following details:

• An explanation of the issue.
• A photo or video of the item showing proof of the issue and also providing tire details (model, construction and size).
• Technical info including rim details (brand, type, year, sizes), sealant (if used) and pressure.
• Proof of purchase through the challengetires.com website

2- We will send you a confirmation email of your request.

3- If your request fulfills the above criteria within 14 days you will receive a return authorization email.

4- Package the item carefully to ensure the contents will not be damaged during shipment.

5- When preparing the parcel the customer will have two possibilities.

     Sending directly to:

     Challenge North America LLC

     1610 Hover Street

     Suite 203

     Longmont, CO 80501

     Remember: The order number must be specified on the box.

OR

Request item pick-up through Challenge Tire’s courier (DHL) by specifying in the Request Refund Form or by sending an email to info@challengetires.com or sales@challengetires.com 

Please note: Depending on the issue, the shipping cost could be either paid by the customer or directly by Challenge Tires. In the first case, the amount will be deducted from the refund amount.