Returns
1 - Fill out form below OR contact info@challengetires.us and provide the following details:
- Reason for Return
- Proof of purchase or website order number
2 - We will send you a confirmation email of your request.
3 - If your request fulfills the Returns criteria you will receive a return authorization email.
4 - Package the item carefully to ensure the contents will not be damaged during shipment.
5 - Write order number clearly on package and ship to:
ATTN: Challenge Returns
4841 North 84th Street
Lincoln Nebraska 68507
Remember: The order number must be specified on the box.
Please note: Depending on the reason for return, the shipping cost could be either paid by the customer or directly by Challenge Tires. In the first case, the amount will be deducted from the refund amount.
Eligibility
New Condition - Products must not show signs of use. Tires are not eligible for a return if they have already been glued on the wheel (tubulars) or mounted with sealant (tubeless ready)
Original Packaging - Products must be in their original, undamaged packaging with all included contents and labels.
Return must be Initiated Within 14 Days - The return request must be submitted within 14 days days of receipt of delivery
Sale items are Excluded - Purchases of Sale Items are final. Sale items are not eligible for refund or exchange.
Exchanges - Please note that we do not offer exchanges as part of our return policy. If you would like to return an item, please follow the return process guidelines to be eligible for refund. You may place a new order for a different product, if desired.
Shipping Fees - Shipping fees are non-refundable unless it is determined that a product was shipped in error.